Frequently Asked Questions

Do you charge sales tax?

Décor 2 Ur Door operates in Florida,we are required to collect 6.50% sales tax on orders shipped to a Florida address. Those who live outside Florida will not be charged sales tax.

What about custom orders, can I cancel those orders?

There are NO cancellations or RETURNS on orders that are custom made for you. Those items may not be returned or refused.

Can I special order items not on your website?

Absolutely! If there is anything you would like us to order for you, please e-mail us and we will try to help. You never know unless you ask!

What if items are no longer available or backordered?

Due to customized nature of product line, substitutions may be necessary. Any modifications from the original ensemble list will maintain the group's integrity. Photos of substituted items will be provided upon request. We understand you are excited to get your new bedding items and we will try our best to get them to you as quickly as we can. Unfortunately, there may be instances when we can not keep up with demand. A backorder could occur which we cannot control. We can promise that as soon as the products are ready, we will immediately ship it out to you. You will always be notified if items are on backorder. If part of the order is backordered we will hold the order for shipping until we have all items ready to ship. ****

How about Returns and Exchanges? IMPORTANT INFORMATION, PLEASE READ CAREFULLY!

Décor 2 Ur Door strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. We do not offer returns… however we will offer a merchandise credit based on approval and return authorization from décor 2 ur door within seven days of shipment.